Deleting your Moa account

Last updated: September 16, 2026

You can delete your Moa account and its data at any time from within the app. You do not need to contact us.

How to delete your account

1. Open Moa in the app, or in a browser at app.moa.money, and sign in.
2. Go to Settings → Delete account.
3. Review what will be erased, including a summary of your own data, and confirm your request.

Before you delete your account, you can download a copy of your data in Settings → Export my data. The deletion flow also offers this option.

What happens next

Your account is closed immediately, and Moa can no longer be used. Until the erasure date, opening Moa shows that date.

You then have 30 days to change your mind. During this period none of your data is erased, and you can restore your account, with all of its data, by signing in and choosing Keep my account. On the date shown to you, and not before, your data is erased.

Data erased on that date

• all transactions and imports, and all itemizations you confirmed;
• trips, including their itineraries, journals, notes and photos;
• your conversations with the assistant;
• budgets, item goals and category rules;
• the setup answers you gave — what you wanted Moa for, how you kept track of spending before, and your ZIP code;
• connected bank accounts, which are also disconnected at the provider before our copy is erased;
• trip share links, which permanently stop working on that date;
• usage records, both our own copy and our analytics provider’s copy. We ask the provider to erase its copy on the day you make your request;
• your sign-in. Your pseudonym is derived from your sign-in using a keyed hash, and no table links the two, so once the sign-in is erased the pseudonym can no longer be linked to you.

Data that is kept

Menu price information that your corrections contributed to is kept. It describes merchants and contains no information about you.

Error reports are not linked to your account and expire automatically within 30 days.

If you cannot access the app

Email help@moa.money from the email address associated with your account, and we will process your request. Deleting from within the app is faster, and it shows you a summary of your data before you confirm.

For details of how long data is kept while your account is open, see the Privacy Policy.